Subcontracting
Win the program. Let us run it.
Hand us the queue and the service level. Our agents, team leads, quality and reporting do the rest. Your client still deals with one provider: you.
At a glance
- 01
You set
the service level and the KPIs
- 02
We run
agents, team leads, quality, scheduling and reporting
- 03
Your client sees
one provider, and it's you
Division of control
You own the account. We run the queue.
You keep
- End-client relationship
- Client billing
- Service levels and KPIs
- Policies and brand
- Systems and data
- Final say on quality
We run
- Recruiting and employment
- Team leads and coaching
- Quality monitoring
- Scheduling and attendance
- Backfill
- Weekly and monthly reporting, in your format
- Your client stays yours.Non-circumvention is written into every agreement.
- Nobody is hired on hope.Recruiting starts only after the scope is signed.
- No scope drift.Nothing new is added without a written change order.
Tell us the queue. We'll show you the team.
Share the queue, the hours and the service level. You'll get a team plan, a rate and a pilot scoped to you.
ISO 27001 · ISO 9001 · Client ownership in writing
Only need cover for peaks and nights? See Overflow